FAQ

No. Referrals depend on client demand, suitability, therapist availability and network requirements.

No. Therapists remain fully independent practitioners.

You do. Clients book directly with you and pay you directly.

Yes. Therapists should have their own booking process or booking link.

Yes. We welcome both face-to-face and online therapists.

Possibly. The Pay-Per-Referral option may suit therapists with limited availability.

No. Room rental is separate and subject to limited availability.

You can apply through the enquiry form, request the information pack or book a short conversation.

Hypnotherapy is a therapeutic approach that uses guided relaxation and focused attention to help explore thoughts, feelings and behaviours.

No. You remain aware and in control throughout the session while working collaboratively with the therapist.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Therapy may help you better understand stress triggers, improve coping strategies and manage pressure more effectively.

No. Many people seek therapy early to help prevent stress from becoming more overwhelming.

Yes. Depending on the therapist and the support you need, you may be able to have your sessions online or by phone.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Many people experience ongoing worry about health or physical symptoms, especially during stressful or uncertain periods.

No. Therapy focuses on understanding and managing the emotional impact of anxiety and worry in a supportive and respectful way.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Therapy may help explore underlying experiences, thought patterns and behaviours that affect confidence and self-esteem.

No. Many people seek therapy to better understand themselves, improve confidence or manage everyday challenges.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

No. People may seek support weeks, months or even years after a loss.

No. Therapy provides space to explore thoughts and feelings at a pace that feels comfortable for you.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Family members, partners or carers are welcome to contact us to discuss therapy support options.

No. Therapy moves at a pace that feels comfortable and appropriate for you.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Parents and carers are welcome to contact us to discuss support for a young person.

Yes. Online and telephone appointments may be available depending on the therapist.

This depends on the situation and therapist approach. Some sessions may involve parents or carers, especially at the beginning.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

CBT stands for Cognitive Behavioural Therapy. It focuses on the relationship between thoughts, emotions and behaviours.

CBT is commonly used to support anxiety, stress, low mood and related emotional difficulties.

Different therapy approaches suit different people. We help guide you towards support that may be appropriate for your needs and preferences.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

No. Some people attend relationship therapy individually, while others attend together as a couple.

Many people use therapy to improve communication, emotional understanding and relationship patterns.

Therapy may help with communication difficulties, conflict, emotional disconnection, trust issues, stress and life changes affecting relationships.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

Many people find therapy helpful for exploring communication patterns, emotional reactions and relationship challenges.

No. Some people attend therapy individually, while others may attend together depending on their situation and preferences.

Communication challenges can sometimes affect relationships, confidence, emotional wellbeing and conflict within personal or professional situations.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

Burnout may affect emotional wellbeing, stress levels, sleep, motivation and relationships.

Online and telephone appointments may also be available.

Fees vary depending on the therapist, type of support and appointment format.

Therapy may help people understand emotional triggers and develop healthier ways to respond.

Sometimes anger may be connected with stress, overwhelm, anxiety or communication difficulties.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Many people use therapy to explore and manage low mood, depression and emotional difficulties.

Online and telephone appointments may also be available.

We aim to respond within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Many people find therapy helpful for understanding and managing anxiety.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

That’s absolutely fine. You don’t need to know the right therapy before you contact us. Just reach out, and we’ll help you explore the support that fits your needs.

No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.

Therapy can help many people better understand and manage anxiety, stress and emotional overwhelm.

Yes. Online and telephone appointments may also be available depending on the therapist and type of support required.

We aim to get back to you within 48 hours.

No. Horizon Connect is not an emergency or crisis service. If you are at immediate risk of harm, please call 999, attend A&E, contact NHS 111 or contact Samaritans on 116 123.

Our counselling services are available across Plymouth, with our main office centrally located at The Crescent, near Plymouth Pavilions. We also have other accessible locations. Call us at 08006546959 to find out more.

Horizon Connect is based in Plymouth, and you can book online to arrange the right support for you. If you’re not sure which therapist or service you need, start with the booking page and we’ll help guide you from there.

Each counselling session with us lasts 50 to 60 minutes, giving you plenty of time to explore your thoughts and feelings in a safe space.

A counselling session usually lasts 50 to 60 minutes. You’ll have space to talk through what’s on your mind with care and confidentiality, and your counsellor may also share practical ideas to support you between sessions.

Yes, you can speak with your counsellor outside of your sessions. Their availability will be set by them. In case of an emergency, please call 999.

During your 50-60 minute session, your counsellor will listen to you with care and understanding, helping you explore your thoughts and feelings while offering practical strategies for moving forward.

Elevate may be right for you if you: Are functioning day-to-day but feel stuck under pressure Want practical tools rather than emotional processing Prefer structured learning over open-ended support Are not in crisis and don’t need clinical treatment Want to understand and change patterns in how you think, feel, and respond Elevate may not be the right fit if you’re currently overwhelmed to the point of feeling unsafe or unable to cope.

In most cases, yes. If you’d like to upgrade, contact Horizon and we’ll advise the best option based on availability.

The Elevate Programme is a psychoeducation and wellbeing course. It is structured, practical, and CBT-informed, but it is not a substitute for individual therapy or medical care.

That’s common. Many tools fail because they’re used at the wrong time, in the wrong way, or without structure. The Elevate Programme focuses on understanding the “why” and building strategies you can realistically repeat.

No. If you are in crisis, feel at risk, or are struggling with safety, please seek urgent support via your GP, NHS 111, or emergency services (999). This programme is not a crisis service.

No preparation is required. If you choose to, you can bring a notebook, but everything is designed to be clear and approachable.

Once booked, you will receive confirmation and the next-step information needed to begin.

No. This programme is designed for real-life emotional challenges such as stress, anxiety, overwhelm, low mood, and self-belief struggles.

If you’re experiencing ongoing distress, feel emotionally overwhelmed, or want support working through past experiences, therapy may be more appropriate than Elevate. Horizon Counselling Services offers professional counselling and therapy and can help you explore the right kind of support. Choosing therapy is not a step backwards — it’s often the most effective next step. You’re welcome to contact us to talk through your options.