Website Cookies Terms and Conditions

Cookie Policy

Last updated: May 2026

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1. Background

This Cookie Policy explains how Horizon Connect uses cookies and similar technologies on our website.

Our website may use cookies to help the site work properly, improve your experience, understand how visitors use the website, and support our advertising and marketing activity.

This Cookie Policy should be read alongside our Privacy Policy.

Where cookies collect personal data, that information will be handled in accordance with UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, commonly known as PECR.

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2. Information about us

Website: www.horizonplymouth.co.uk
Business name: Horizon Connect
Address: 25 The Crescent, Plymouth, PL1 3AD
Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

For questions about this Cookie Policy or how we use cookies, please contact:

Alan Stokes
Horizon Connect
25 The Crescent
Plymouth
PL1 3AD

Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

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3. What are cookies?

Cookies are small text files that are placed on your computer, tablet, phone or other device when you visit a website.

Cookies can help a website:

• function properly;

• remember your preferences;

• keep the website secure;

• understand how visitors use the site;

• improve user experience;

• measure advertising performance;

• show more relevant content or adverts.

Cookies may be placed by the website owner, known as first-party cookies, or by third-party services used on the website, such as analytics, advertising, video, booking or payment platforms.

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4. How we use cookies

Horizon Connect may use cookies and similar technologies for the following purposes:

• to make the website work correctly;

• to keep the website secure;

• to remember your cookie preferences;

• to understand how people use our website;

• to improve the layout, content and performance of the site;

• to monitor website traffic and visitor behaviour;

• to support online advertising and marketing campaigns;

• to measure the effectiveness of adverts, social media campaigns and search engine activity;

• to support forms, bookings, payments, embedded content or third-party tools where used.

We will only use non-essential cookies where you have given consent through our cookie banner or cookie settings tool, unless another lawful exemption applies.

Managing your cookie preferences

You can change or withdraw your cookie consent at any time by selecting Cookie Settings or Manage Cookie Preferences on our website.

This allows you to accept, reject or manage non-essential cookies, including analytics and marketing cookies.

You can also manage cookies through your browser settings, although blocking some cookies may affect how the website works.

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5. Types of cookies we may use

Strictly necessary cookies

These cookies are required for the website to work properly.

They may be used for things such as:

• website security;

• page loading;

• remembering your cookie choices;

• enabling forms to work;

• allowing booking, checkout or payment functions;

• keeping the website stable and functional.

These cookies do not usually require consent because they are necessary to provide the website service you have requested.

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Analytics cookies

Analytics cookies help us understand how visitors use our website.

They may tell us:

• which pages are visited;

• how long visitors stay on pages;

• how people find our website;

• which content is most useful;

• whether there are errors or performance issues;

• how visitors move around the site.

We may use tools such as Google Analytics or similar services.

Analytics cookies are not essential to the operation of the website. Where required, we will only use them after you have given consent.

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Functionality cookies

Functionality cookies help the website remember choices you have made.

These may include:

• language or display preferences;

• form information;

• accessibility preferences;

• saved settings;

• embedded features.

Some functionality cookies may be necessary, but others may require consent depending on what they do.

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Marketing and targeting cookies

Marketing and targeting cookies may be used to help us understand the effectiveness of our advertising and show more relevant content.

They may be used by platforms such as:

• Google Ads;

• Meta/Facebook;

• Instagram;

• LinkedIn;

• other advertising or social media platforms.

These cookies may track your visit to our website, the pages you view, and whether you interact with adverts or campaigns.

We will only use marketing and targeting cookies where you have given consent.

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Third-party cookies

Some cookies may be placed by third-party services used on our website.

These may include services such as:

• website hosting providers;

• analytics providers;

• advertising platforms;

• social media platforms;

• booking systems;

• payment providers;

• embedded video or map providers;

• form providers;

• email marketing tools.

These third parties may use cookies according to their own privacy and cookie policies. We recommend reviewing their policies if you want further information about how they process your data.

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6. Cookies used on our website

The exact cookies used on our website may change depending on the tools, features and integrations active at the time.

Our website may use cookies from services such as:

Cookie/service typePurposeConsent required?

Website platform cookiesTo allow the website to load, function and remain secureUsually no, where strictly necessary

Cookie preference cookiesTo remember your cookie choicesUsually no

Google Analytics or similarTo measure website traffic and visitor behaviourYes, unless an exemption applies

Google Ads or similarTo measure advertising performance and support marketingYes

Meta/Facebook Pixel or similarTo measure advert activity and support remarketingYes

Embedded content cookiesTo display third-party content such as videos, maps or social media contentUsually yes, unless essential

Booking, form or payment cookiesTo support enquiries, bookings, forms, payments or checkout functionsDepends on whether they are strictly necessary

For the most accurate and current list of cookies, please refer to the cookie banner or cookie settings tool on our website.

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7. Consent and control

When you first visit our website, you may be shown a cookie banner or cookie settings tool.

This may allow you to:

• accept all cookies;

• reject non-essential cookies;

• manage your cookie preferences;

• choose which categories of cookies you allow.

Non-essential cookies should not be placed on your device unless you have given consent.

You can change or withdraw your cookie consent at any time by using the cookie settings tool on our website, where available, or by adjusting your browser settings.

Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn.

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8. Managing cookies through your browser

You can also control cookies through your internet browser.

Most browsers allow you to:

• see what cookies are stored;

• delete cookies;

• block all cookies;

• block third-party cookies;

• allow cookies from specific websites;

• clear cookies when you close your browser.

Useful guidance can usually be found through your browser’s help section.

Common browser guidance pages include:

• Google Chrome cookie settings;

• Microsoft Edge cookie settings;

• Safari cookie settings;

• Mozilla Firefox cookie settings;

• Android browser cookie settings.

Please note that blocking some cookies may affect how the website works. Some features, such as forms, bookings, payments or embedded content, may not function properly if certain cookies are disabled.

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9. Similar technologies

Cookies are not the only technology used to store or access information on a device.

Our website or third-party tools may also use similar technologies such as:

• pixels;

• tags;

• scripts;

• local storage;

• session storage;

• device identifiers.

These technologies may be used for analytics, security, advertising, performance measurement or website functionality.

Where these technologies are used for non-essential purposes, we will treat them in the same way as non-essential cookies and seek consent where required.

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10. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• the law;

• regulatory guidance;

• our website;

• the cookies we use;

• our marketing tools;

• our business details;

• our privacy practices.

The latest version will be published on our website with the updated date shown at the top.

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11. Further information

For more information about how we handle personal information, please read our Privacy Policy.

You can also contact us using the details below:

Horizon Connect
25 The Crescent
Plymouth
PL1 3AD

Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

You can also find guidance about cookies and data protection from the Information Commissioner’s Office. The ICO explains that UK cookie rules are covered by PECR and apply to cookies and similar technologies that store or access information on a user’s device. (ICO)

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