Website Terms and Conditions

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Last updated: May 2026

Please read these Terms and Conditions carefully before using this website.

These Terms and Conditions set out the terms on which you may use our website:

www.horizonplymouth.co.uk

By using this website, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should stop using this website immediately.

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1. Information about us

This website is owned and operated by Horizon Connect.

Website: www.horizonplymouth.co.uk
Business name: Horizon Connect
Address: 25 The Crescent, Plymouth, PL1 3AD
Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

Horizon Connect provides information about counselling, therapy, wellbeing support, training, digital resources, events, referral pathways and related services.

We are registered with the Information Commissioner’s Office where required for data protection purposes.

Professional membership, accreditation or registration details may apply to individual therapists, counsellors, practitioners or trainers connected with Horizon Connect. Where relevant, these details may be provided on individual profiles, service pages, professional documents or service agreements.

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2. About these Terms and Conditions

These Terms and Conditions apply to your use of this website.

They should be read alongside our:

• Privacy Policy;

• Cookie Policy;

• Website Disclaimer;

• any service-specific terms, consent forms, contracts or agreements provided before using paid or professional services.

These website Terms and Conditions do not replace any separate agreement you may enter into with Horizon Connect, an independent therapist, counsellor, practitioner, trainer, event provider or third-party provider.

If there is a conflict between these website Terms and Conditions and a specific service agreement, the specific service agreement will usually take priority in relation to that service.

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3. Access to our website

Access to this website is provided free of charge.

We aim to keep the website available and working properly. However, we do not guarantee that the website, or any content on it, will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw, update, restrict or discontinue all or part of the website at any time without notice.

You are responsible for making the arrangements necessary to access this website, including having suitable internet access, software, security protection and devices.

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4. General information only

The content on this website is provided for general information, educational and wellbeing purposes only.

Nothing on this website should be treated as medical advice, diagnosis, treatment, crisis support, legal advice, financial advice or any other form of specialist advice outside the specific service being offered.

You should seek advice from an appropriately qualified professional before acting on information from this website, particularly in relation to medical, mental health, medication, legal, safeguarding or risk-related matters.

More detailed information is provided in our Website Disclaimer.

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5. Therapy, counselling, hypnotherapy and wellbeing services

Horizon Connect may provide information about counselling, therapy, hypnotherapy, wellbeing support, training, programmes, digital resources and related services.

Therapy, counselling, hypnotherapy and wellbeing services may not be suitable for everyone. Outcomes vary from person to person, and no specific result, improvement or outcome is guaranteed.

Where you enquire about therapy or support, we may use the information you provide to help identify suitable options, services, therapists or practitioners.

Where you are referred or introduced to an independent therapist, counsellor or practitioner, that person may operate separately from Horizon Connect and may have their own terms, privacy information, professional obligations, clinical responsibilities and record-keeping arrangements.

Horizon Connect cannot guarantee that a particular therapist, practitioner, service, approach or appointment time will be available or suitable.

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6. Crisis and emergency support

Horizon Connect is not an emergency or crisis service.

If you feel at immediate risk of harming yourself or someone else, or you are in immediate danger, call 999 or go to your nearest A&E department.

For urgent mental health support, you can contact:

NHS 111 — call 111 and select the mental health option, where available.
Samaritans — call 116 123, available 24 hours a day.
Your GP — for non-emergency medical and mental health support.

Emails, website forms and messages sent through this website are not monitored continuously and should not be used for urgent or emergency support.

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7. Intellectual property rights

All content on this website, unless otherwise stated, belongs to Horizon Connect or has been licensed for use by Horizon Connect.

This includes, but is not limited to:

• text;

• images;

• graphics;

• logos;

• branding;

• page layouts;

• videos;

• audio;

• downloads;

• worksheets;

• workbooks;

• guides;

• training materials;

• digital resources;

• design elements.

The website content is protected by copyright, trade mark and other intellectual property laws.

You may view, access and use the website for your own personal, non-commercial use.

You must not copy, reproduce, distribute, modify, sell, rent, licence, publish, upload, transmit, commercially exploit or reuse any website content without our prior written permission, except where permitted by law.

You may print or download extracts of website pages for your own personal use, provided that:

• you do not modify the content;

• you do not use it commercially;

• you acknowledge Horizon Connect as the source;

• you do not remove copyright, trade mark or ownership notices.

Digital products, paid downloads, workbooks, training materials, courses and resources may be subject to additional licence terms.

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8. Digital products, downloads and resources

Where digital products, downloads, guides, workbooks, worksheets, courses, videos or online resources are made available through this website, they are provided for personal, educational, therapeutic reflection, self-development or wellbeing purposes only, unless otherwise agreed in writing.

You must not share, resell, copy, reproduce, distribute, upload, teach from, adapt or commercially exploit these materials without written permission from Horizon Connect.

Digital content is treated separately under UK consumer law. Digital content includes data produced and supplied in digital form, such as e-books, downloads, online resources and similar digital products. (businesscompanion.info)

Where you purchase digital content, specific purchase terms, refund terms and cancellation information may apply at the point of sale.

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9. Paid services, events, programmes, memberships and training

Where you book or purchase a paid service, appointment, event, programme, training session, membership, course or product through this website, additional terms may apply.

These may include information about:

• price;

• payment;

• VAT, where applicable;

• cancellation rights;

• refund terms;

• booking conditions;

• attendance requirements;

• event changes;

• access to digital materials;

• service limitations;

• minimum contract terms;

• membership terms;

• ending or cancelling a service.

For online or distance sales, businesses must give customers certain information before the order is placed, including information about the business, price, payment, delivery or performance arrangements, cancellation rights and contract duration where relevant. (GOV.UK)

Where required, this information should be provided clearly before purchase or booking.

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10. Cancellations, refunds and consumer rights

If you purchase goods, digital content, services, events, training, memberships or programmes from Horizon Connect, you may have consumer rights under UK law.

These rights may include rights relating to:

• clear pre-contract information;

• cancellation rights for some distance contracts;

• digital content being as described, fit for purpose and of satisfactory quality;

• services being carried out with reasonable care and skill;

• refunds or remedies where something is not provided as agreed.

The exact cancellation and refund terms may depend on what you purchase, how it is supplied, whether the service has already started, whether digital content has already been accessed or downloaded, and whether any statutory exceptions apply.

Where a consumer has a right to cancel an online or distance contract, the cancellation period is commonly 14 days, but the rules differ depending on whether the purchase is goods, services or digital content. (GOV.UK)

Nothing in these Terms and Conditions removes or limits your statutory consumer rights.

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11. User submissions and enquiries

If you submit information through this website, including contact forms, enquiry forms, booking forms, referral forms, email links or other communication tools, you agree that:

• the information you provide will be accurate to the best of your knowledge;

• you will not submit false, misleading, abusive, unlawful or harmful information;

• you will not submit content that infringes another person’s rights;

• you will not use forms or contact routes to send spam, malicious content or inappropriate material.

We reserve the right not to respond to enquiries that are abusive, threatening, unlawful, malicious, inappropriate, misleading or outside the scope of our services.

Information submitted through the website will be handled in accordance with our Privacy Policy.

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12. Links to our website

You may link to our website provided that you do so in a fair and lawful way.

You must not link to our website in a way that:

• suggests any association, approval or endorsement where none exists;

• damages or takes unfair advantage of our reputation;

• misrepresents Horizon Connect or our services;

• is misleading, defamatory, unlawful, offensive or harmful;

• infringes our intellectual property rights or those of another party.

You must not frame, embed or reproduce our website on another website without our prior written permission.

We reserve the right to ask you to remove any link to our website at any time.

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13. Links to other websites

This website may contain links to third-party websites, resources, platforms, booking systems, payment providers, videos, social media pages or external services.

These links are provided for information and convenience only.

We are not responsible for the content, accuracy, availability, security, privacy practices, terms, policies or reliability of external websites.

The inclusion of a link does not necessarily mean that Horizon Connect endorses the external website, organisation, service or content.

You should read the privacy policies, cookie policies and terms of any external website before using it or providing personal information.

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14. Acceptable use

You may only use this website for lawful purposes.

You must not use this website:

• in any way that breaches applicable laws or regulations;

• in any way that is fraudulent, unlawful, harmful, abusive or malicious;

• to transmit or upload viruses, malware or harmful code;

• to attempt unauthorised access to the website, server, systems, databases or connected services;

• to interfere with the security, performance or availability of the website;

• to send spam, unsolicited marketing or nuisance communications;

• to impersonate another person or misrepresent your identity;

• to attempt to collect, scrape, harvest or misuse information from the website;

• in a way that harms, threatens, harasses, abuses or exploits another person.

We may restrict, suspend or block access to the website where we reasonably believe these terms have been breached.

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15. Viruses, security and website misuse

We take reasonable steps to keep the website secure and free from viruses and harmful material.

However, we do not guarantee that the website will be completely secure or free from bugs, viruses, malware or other harmful material.

You are responsible for protecting your own devices, software, data and systems.

You must not deliberately introduce viruses, malware, trojans, worms, logic bombs or other technologically harmful material.

You must not attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to the website.

Misuse of the website may be a criminal offence under the Computer Misuse Act 1990. We may report any suspected breach to the relevant authorities and cooperate with them where required.

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16. Our liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, Horizon Connect will not be liable for loss or damage arising from:

• use of, or inability to use, this website;

• reliance on general information provided on this website;

• errors, omissions or outdated content;

• website interruption, downtime or technical issues;

• viruses, malware or harmful material affecting your device;

• third-party websites or external links;

• unauthorised access caused by factors outside our reasonable control;

• business losses, including loss of profits, sales, revenue, goodwill, reputation or business opportunity.

If you are a consumer, these Terms and Conditions do not affect your statutory rights.

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17. Privacy and cookies

Use of this website is also governed by our Privacy Policy and Cookie Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

Our Cookie Policy explains how cookies and similar technologies may be used on the website.

The ICO states that privacy information should be clear, concise and explain how personal information is used, including purposes, retention periods and who information is shared with. (ICO)

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18. Communications from us

If you contact us or use our services, we may send you service-related communications.

These may include:

• responses to enquiries;

• appointment or booking information;

• referral updates;

• purchase confirmations;

• event information;

• important service notices;

• policy updates;

• administrative communications.

We will only send marketing emails where we have a lawful basis to do so, such as consent or another lawful basis permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link where provided or by contacting us at:

info@horizonplymouth.co.uk

Service-related communications are not marketing and may still be sent where necessary.

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19. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

Changes may be made to reflect updates in:

• our business;

• our website;

• our services;

• legal or regulatory requirements;

• technology;

• security practices;

• policies or procedures.

The latest version will be published on this website with the updated date shown at the top.

By continuing to use the website after changes are published, you agree to the updated Terms and Conditions.

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20. Contact us

To contact us about these Terms and Conditions, please use the details below:

Horizon Connect
25 The Crescent
Plymouth
PL1 3AD

Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

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21. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, any dispute may be subject to the jurisdiction of the courts of England and Wales, or the courts of the part of the United Kingdom where you live.

If you are a business user, any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

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