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Psychotherapy

Disclaimer

PLEASE READ CAREFULLY BEFORE/WHEN USING THIS SITE:

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Website Disclaimer

Last updated: May 2026

Please read this disclaimer carefully before using this website.

This website is owned and operated by Horizon Connect.

Website: www.horizonplymouth.co.uk
Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959
Address: 25 The Crescent, Plymouth, PL1 3AD

1. General information only

The information on this website is provided for general information, education and wellbeing purposes only.

Although we aim to keep the information accurate, helpful and up to date, the content on this website should not be treated as medical advice, diagnosis, treatment, crisis support, legal advice, financial advice or any other form of professional advice outside the scope of the service being offered.

You should not rely on the information on this website as a substitute for advice from your GP, medical professional, mental health professional, legal adviser or other suitably qualified professional.

2. Not medical advice

Horizon Connect does not provide medical diagnosis or medical treatment through this website.

The information on this website is not intended to diagnose, treat, cure or prevent any illness, disease, mental health condition or medical condition.

You should always seek advice from your GP, psychiatrist, medical consultant or another appropriately qualified healthcare professional regarding any medical condition, diagnosis, medication, treatment plan or changes to treatment.

You should not stop, reduce or change any prescribed medication or medical treatment without first speaking to the professional responsible for your care.

3. Therapy, counselling and wellbeing support

Horizon Connect provides access to counselling, therapy, wellbeing support, training, digital resources and related services.

Therapy and counselling can be helpful for many people, but results vary from person to person. The outcome of therapy depends on many factors, including the nature of the difficulties being experienced, the therapeutic relationship, personal circumstances, readiness for change, engagement with the process and wider support systems.

We do not guarantee that therapy, counselling, hypnotherapy, training, wellbeing support, digital resources or any other service will resolve your difficulties, achieve a specific outcome, or be suitable for every person.

We will always aim to act professionally, ethically and in good faith, and to help you access appropriate support where possible.

4. Hypnotherapy

Where hypnotherapy is discussed or offered, it is provided as a therapeutic or wellbeing intervention and is not a substitute for medical care.

Hypnotherapy should not be used instead of appropriate medical assessment, diagnosis or treatment.

If you have a medical condition, mental health condition, take prescribed medication, or are unsure whether hypnotherapy is appropriate for you, you should seek advice from your GP or relevant healthcare professional before beginning hypnotherapy.

No claims are made that hypnotherapy can diagnose, treat, cure or prevent any disease or medical condition.

5. Crisis and emergency support

Horizon Connect is not an emergency or crisis service.

If you feel at immediate risk of harming yourself or someone else, or you are in danger, please call 999 or go to your nearest A&E department.

If you need urgent mental health support, you can contact:

NHS 111 — call 111 and select the mental health option, where available.
Samaritans — call 116 123, available 24 hours a day.
Your GP — for non-emergency medical and mental health support.

Messages, contact forms, emails and website enquiries are not monitored continuously and should not be used for urgent or emergency support.

6. Referral and matching information

Horizon Connect may help people access or be matched with suitable therapists, practitioners, support services, resources or programmes.

Any information provided through website forms, emails, calls or enquiries is used to help understand your needs and identify appropriate support options.

Where you are introduced or referred to an independent therapist or practitioner, that therapist or practitioner may be responsible for assessing suitability, agreeing terms, providing services, managing clinical work, and maintaining their own records.

Horizon Connect cannot guarantee that a specific therapist, practitioner, service or approach will be suitable or available.

7. Website content and accuracy

We aim to ensure that the information on this website is accurate and updated where reasonably possible.

However, we do not guarantee that all content will always be complete, current or free from errors.

Horizon Connect may update, change or remove website content at any time without notice.

8. External links

This website may contain links to external websites, organisations, services, articles or resources.

These links are provided for general information only. Horizon Connect is not responsible for the content, accuracy, reliability, availability, privacy practices or security of external websites.

The inclusion of a link does not necessarily mean that Horizon Connect endorses the external website, service, organisation or information.

You should use appropriate caution when visiting external websites and ensure that your device has suitable security protection.

9. Digital products, resources and downloads

Any workbooks, guides, courses, videos, downloads, worksheets, blogs or digital resources provided by Horizon Connect are for general educational, therapeutic reflection, self-development or wellbeing purposes only.

They are not a substitute for medical advice, therapy, counselling, crisis support or personalised professional care.

If any resource raises difficult emotions or concerns for you, you should consider seeking support from a qualified professional.

10. Limitation of responsibility

To the fullest extent permitted by law, Horizon Connect is not responsible for any loss, damage, distress, harm or inconvenience arising from:

  • reliance on general website information without seeking appropriate professional advice;

  • use of external websites linked from this site;

  • technical issues, website downtime, viruses or security issues outside our reasonable control;

  • decisions made based on website content alone;

  • delays in responding to non-urgent website enquiries.

Nothing in this disclaimer excludes or limits liability where it would be unlawful to do so.

11. Related policies

This disclaimer should be read alongside our:

  • Privacy Policy;

  • Cookie Policy;

  • Terms and Conditions;

  • any service-specific agreement, consent form or contract provided before therapy, counselling, hypnotherapy, training, events, products or other services.

12. Contact us

If you have any questions about this disclaimer, please contact:

Horizon Connect
25 The Crescent
Plymouth
PL1 3AD

Email: info@horizonplymouth.co.uk
Telephone: 0800 654 6959

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