FAQ
FREQUENTLY ASKED QUESTIONS
Horizon Connect offer a range of counselling services in Plymouth and our offices are centrally located in the heart of Plymouth with ample paid parking nearby. We are situated in The Crescent which is next to Plymouth Pavilions. our therapist have offices across Plymouth to help with accessibility. If you would like to find out more about counselling and how we can help you please call 08006546959.
Horizon Connect offer a range of therapy services in Plymouth and is centrally located in the heart of Plymouth with ample paid parking nearby. We are situated in The Crescent which is next to Plymouth Pavilions. If you would like to find out more about the different types of therapy we can offer and how we can help you please call 08006546959
Each counselling session at Horizon Connect lasts between 50 and 60 minutes.
Counselling sessions typically last 50-60 minutes. During the session, your counsellor will listen to your thoughts, feelings, and opinions, and provide you with strategic ideas to use in the future.
Yes, you can speak with your counsellor outside of your sessions. Their availability will be set by them.
In case of an emergency, please call 999.
You don't need a GP referral to see a therapist at Horizon Connect. You can refer yourself directly online or by calling us at 08006546959.
Elevate may be right for you if you:
Are functioning day-to-day but feel stuck under pressure
Want practical tools rather than emotional processing
Prefer structured learning over open-ended support
Are not in crisis and don’t need clinical treatment
Want to understand and change patterns in how you think, feel, and respond
Elevate may not be the right fit if you’re currently overwhelmed to the point of feeling unsafe or unable to cope.
In most cases, yes. If you’d like to upgrade, contact Horizon and we’ll advise the best option based on availability.
The Elevate Programme is a psychoeducation and wellbeing course. It is structured, practical, and CBT-informed, but it is not a substitute for individual therapy or medical care.
That’s common. Many tools fail because they’re used at the wrong time, in the wrong way, or without structure. The Elevate Programme focuses on understanding the “why” and building strategies you can realistically repeat.
No. If you are in crisis, feel at risk, or are struggling with safety, please seek urgent support via your GP, NHS 111, or emergency services (999). This programme is not a crisis service.
No preparation is required. If you choose to, you can bring a notebook, but everything is designed to be clear and approachable.
Once booked, you will receive confirmation and the next-step information needed to begin.
No. This programme is designed for real-life emotional challenges such as stress, anxiety, overwhelm, low mood, and self-belief struggles.
If you’re experiencing ongoing distress, feel emotionally overwhelmed, or want support working through past experiences, therapy may be more appropriate than Elevate.
Horizon Counselling Services offers professional counselling and therapy and can help you explore the right kind of support. Choosing therapy is not a step backwards — it’s often the most effective next step.
You’re welcome to contact us to talk through your options.