FAQ

Yes. Stress, health, relationships and life events can all affect intimacy.

Absolutely. Many clients begin individually before involving their partner.

Yes. We support couples seeking stronger communication, trust and connection.

Will I be judged?

Yes, subject only to professional safeguarding responsibilities.

Feeling nervous is completely normal. Most clients quickly feel comfortable once therapy begins.

Yes. We offer secure online therapy throughout the UK, as well as in-person appointments where available.

This depends on your goals and circumstances. Some clients benefit from short-term therapy, while others prefer longer-term support.

A confidential, reflective process that supports therapists in developing their practice while maintaining ethical standards and high-quality client care.

Qualified counsellors, psychotherapists, trainee therapists, and professionals in emotionally demanding helping roles.

Frequency depends on your professional body requirements, caseload, and experience. Monthly supervision is common, although some practitioners benefit from more frequent sessions.

Sessions may explore client work, ethical issues, therapeutic relationships, professional development, confidence, wellbeing, and the emotional impact of therapy work.

Yes. Secure online supervision is available throughout the UK.

No. Supervision also supports your professional growth, confidence, wellbeing, identity as a therapist, and sustainable practice.

We offer an initial conversation to discuss your practice and ensure our collaborative supervisory approach is right for you.

Research suggests that CBT can be delivered effectively online for many common mental health difficulties when provided by a qualified therapist.

No. Online CBT allows you to access therapy from anywhere in Cornwall.

Many CBT therapists provide exercises or techniques to practise between sessions. These are tailored to your individual goals and circumstances.

Yes. Many people seek CBT for difficulties such as anxiety, stress and low mood at the same time.

We aim to recommend a suitable therapist as quickly as possible, often within a few days.

No. Online counselling means you can attend appointments from anywhere in Cornwall.

Yes. We'll make recommendations based on your needs and preferences, but the final decision is always yours.

Yes. All appointments take place using secure video platforms and follow the same professional standards of confidentiality as face-to-face counselling.

Most appointments last around 50 minutes.

We aim to recommend a suitable counsellor as quickly as possible, often within a few days.

Research shows that CBT can be delivered effectively online for many common mental health difficulties when provided by a qualified therapist.

No. We support clients across the whole of Devon through secure online appointments.

CBT often includes practical exercises or strategies to try between appointments. Your therapist will tailor these to your individual needs.

Yes. Many people seek CBT for difficulties such as anxiety, stress and low mood at the same time. Your therapist will work with you to prioritise your goals.

We aim to match you with an appropriate CBT therapist as quickly as possible, often within a few days.

No. We support clients throughout Devon using secure online appointments.

Many of our therapists offer flexible appointment times, including evenings, subject to availability.

Absolutely. We'll make recommendations based on your needs, but the decision is always yours.

Yes. All appointments are conducted using secure video platforms and follow the same professional standards of confidentiality as face-to-face counselling.

We aim to match clients with a suitable therapist as quickly as possible, often within a few days.

Feeling nervous before your first appointment is completely normal. Most people find they feel more relaxed once the conversation begins.

That's perfectly okay. Your therapist will guide the conversation and help you explore what's brought you to therapy.

Yes. Therapy should always feel like a collaborative process. If something isn't working, talk to your therapist so you can decide together on the best way forward.

Not usually. Rather than giving advice, therapists help you explore your thoughts, emotions and behaviours so you can make informed decisions that are right for you.

Most appointments last approximately 50 minutes.

No. Therapy develops at a pace that feels comfortable for you. Building trust is an important part of the process.

Yes. If you have a preference, we'll do our best to match you with a therapist who meets your needs and preferences.

Many of our clients are attending therapy for the first time. We'll explain the process clearly and answer any questions you may have before you begin.

Yes. Sessions are delivered using secure video platforms with the same standards of confidentiality as face-to-face therapy.

We aim to match you with a suitable therapist as quickly as possible, often within a few days.

No. Relationship therapy can be valuable whether you attend individually or together.

Many couples seek support after experiencing long-standing difficulties. Therapy provides an opportunity to better understand patterns and work towards healthier ways of communicating.

For many couples, yes. Online therapy offers flexibility while providing the same structured conversations and professional guidance.

This is common. Individual therapy can still be valuable in helping you better understand yourself and your relationships.

This depends on your goals and the issues you want to address. Your therapist will discuss this during your initial consultation.

No. Stress is usually temporary and often improves when the pressure reduces. Burnout is a longer-term state of emotional, physical and mental exhaustion that may require a more structured recovery.

Yes. Therapy can help you understand the causes of burnout, develop healthier coping strategies and make sustainable changes to reduce the risk of burnout returning.

Not necessarily. Many people continue working while attending therapy. Your therapist will help you explore what is realistic and appropriate for your circumstances.

This depends on your goals, the severity of your burnout and the changes you want to make. Your therapist will discuss this during your initial assessment.

For many people, yes. Online therapy offers flexibility and accessibility while allowing you to build a strong therapeutic relationship with your therapist.

No. Therapy progresses at a pace that feels safe for you. Building trust and helping you feel supported comes first.

Many people benefit from online trauma therapy. Your therapist will work with you to determine the most appropriate approach based on your circumstances.

Yes. People seek support months or even years after traumatic experiences, and therapy can still be beneficial.

You don't need to know exactly what you're experiencing before seeking help. We'll help you find a therapist who can explore your experiences with you.

This varies from person to person. Your therapist will discuss your goals and recommend an appropriate plan during your assessment.

Being organised is a preference. OCD is a recognised mental health condition involving intrusive thoughts and repetitive behaviours that can significantly affect daily life.

Many people benefit from online therapy for OCD. Your therapist will tailor treatment to your individual needs and discuss the most appropriate therapeutic approach.

Only at a pace that feels comfortable for you. Therapists who work with OCD understand that intrusive thoughts can feel distressing and will provide a supportive, non-judgemental environment.

CBT, particularly with Exposure and Response Prevention (ERP), is commonly recommended for OCD. Your therapist will explain the most appropriate approach based on your circumstances.

This varies depending on your goals, the impact of OCD on your life and the therapeutic approach used. Your therapist will discuss this with you during your assessment.

Yes. Many people experience health anxiety at different points in their lives. For some, it becomes persistent enough to benefit from professional support.

No. Your physical symptoms may feel very real. Therapy focuses on helping you understand how anxiety influences the way symptoms are interpreted and responded to, rather than dismissing your experiences.

Many people find online therapy effective because it provides regular, structured support while fitting more easily around daily life.

CBT is one of the approaches commonly used to support people with health anxiety, although therapists may also integrate other therapeutic approaches depending on your needs.

This depends on your circumstances and goals. Your therapist will discuss this with you after your initial assessment.

No. Some people seek therapy while exploring whether they may be autistic or while waiting for an assessment.

No. Most therapists cannot provide a formal autism diagnosis unless they are specifically qualified to do so. Therapy can, however, help you explore your experiences and discuss assessment pathways if appropriate.

No. Therapy should support your wellbeing, help you understand yourself and develop strategies that work for you. It is not about changing your personality or masking who you are.

Many autistic adults find online therapy works very well because it offers greater flexibility, familiarity and control over the environment.

Yes. These are some of the most common reasons autistic adults seek therapy, and your therapist can tailor their approach to your individual needs.

No. Many people seek therapy while waiting for an assessment or because they recognise ADHD traits in themselves. Therapy can still be valuable in helping you understand your experiences and develop practical coping strategies.

No. Therapists cannot usually provide a formal ADHD diagnosis unless they are appropriately qualified to do so. If you are seeking an assessment, your therapist can discuss the options available and support you alongside that process.

Yes. Many people find that therapy complements medication by helping them develop practical strategies, improve organisation and manage the emotional impact of ADHD.

For many people, yes. Online therapy provides flexibility while allowing you to build a strong therapeutic relationship and work on practical strategies in your everyday environment.

Yes. Anxiety, low mood and burnout are common experiences for many people with ADHD, and therapy can address these alongside ADHD-related challenges.

If low mood has been affecting your daily life, relationships or ability to enjoy things, speaking with a therapist may help you better understand what you're experiencing and explore ways forward.

Research indicates that online therapy can be effective for many people experiencing depression when delivered by a qualified therapist.

No. Therapy progresses at a pace that feels comfortable for you.

For many people, therapy and medication complement one another. If you have questions about medication, speak with your GP or prescribing clinician.

This varies depending on your circumstances and goals. Your therapist will discuss this with you after your initial assessment.

Many people find therapy helps them understand anxiety, reduce its impact and develop practical strategies to manage it more effectively.

Research suggests that online therapy can be highly effective for many anxiety-related difficulties when delivered by a qualified therapist.

No. Therapy moves at a pace that feels comfortable for you.

Some therapists may use CBT, while others may use different therapeutic approaches depending on your needs and preferences.

This depends on your individual goals and circumstances. Your therapist will discuss this with you during the assessment process.

Yes. Whether you live in a town, village or rural location, online therapy is available as long as you have a reliable internet connection.

Yes. Once matched, you'll continue working with the same therapist unless you decide together that a different arrangement would better meet your needs.

Yes. Sessions take place using secure video platforms and are delivered with the same standards of confidentiality as face-to-face therapy.

Where appropriate and depending on therapist availability, this may be possible.

Our aim is to recommend a suitable therapist as quickly as possible, often within a few days.

No. Online therapy is available to people across Devon, regardless of where you live.

Many therapists offer flexible appointment times, including evenings, subject to availability.

A smartphone, tablet or computer with a camera, microphone and a reliable internet connection.

Yes. Sessions are delivered using secure video platforms with the same standards of confidentiality as face-to-face therapy.

We'll aim to recommend a suitable therapist as quickly as possible, often within a few days.

CBT explores the connection between your thoughts, emotions and behaviours, helping you develop practical techniques to manage difficulties more effectively.

Yes. Research has shown that CBT can be delivered effectively online for many common mental health difficulties when provided by a qualified therapist.

The number of sessions varies depending on your goals and circumstances. Your therapist will discuss this with you during the assessment process.

CBT often includes exercises or practical strategies to try between sessions. These are designed to help you apply what you've learned in everyday life.

Yes. Many therapists integrate CBT with other therapeutic approaches where appropriate to meet your individual needs.

For many people, yes. Research and clinical experience show that online counselling can be highly effective when you have a strong relationship with your counsellor.

Most counselling sessions last around 50 minutes.

That's completely normal. We'll guide you through your options and help you find the therapist best suited to your circumstances.

Where appropriate and subject to availability, this may be possible.

Yes. Sessions take place using secure video platforms and confidentiality is maintained in the same way as face-to-face therapy.

A quiet, private space, a reliable internet connection and a computer, tablet or smartphone with a camera and microphone.

Yes, if your therapist offers both options and it feels right for you, you can talk about changing the format. We'll help you keep your support simple and manageable.

Most sessions last approximately 50 minutes.

No. We work with people throughout Devon and Cornwall and can also support clients who prefer online appointments regardless of their exact location within the region.

We aim to match clients with an appropriate therapist as quickly as possible, often within a few days.

You don't need to work it out alone. Tell us what you're looking for, and we'll help connect you with a therapist whose experience and approach fit your needs as closely as possible.

No. Referrals depend on client demand, suitability, therapist availability and network requirements.

No. Therapists remain fully independent practitioners.

You do. Clients book directly with you and pay you directly.

Yes. Therapists should have their own booking process or booking link.

Yes. We welcome both face-to-face and online therapists.

Possibly. The Pay-Per-Referral option may suit therapists with limited availability.

No. Room rental is separate and subject to limited availability.

You can apply through the enquiry form, request the information pack or book a short conversation.

Hypnotherapy is a therapeutic approach that uses guided relaxation and focused attention to help explore thoughts, feelings and behaviours.

No. You remain aware and in control throughout the session while working collaboratively with the therapist.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Therapy may help you better understand stress triggers, improve coping strategies and manage pressure more effectively.

No. Many people seek therapy early to help prevent stress from becoming more overwhelming.

Yes. Depending on the therapist and the support you need, you may be able to have your sessions online or by phone.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Many people experience ongoing worry about health or physical symptoms, especially during stressful or uncertain periods.

No. Therapy focuses on understanding and managing the emotional impact of anxiety and worry in a supportive and respectful way.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Therapy may help explore underlying experiences, thought patterns and behaviours that affect confidence and self-esteem.

No. Many people seek therapy to better understand themselves, improve confidence or manage everyday challenges.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

No. People may seek support weeks, months or even years after a loss.

No. Therapy provides space to explore thoughts and feelings at a pace that feels comfortable for you.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Family members, partners or carers are welcome to contact us to discuss therapy support options.

No. Therapy moves at a pace that feels comfortable and appropriate for you.

Yes. Online and telephone appointments may be available depending on the therapist.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Yes. Parents and carers are welcome to contact us to discuss support for a young person.

Yes. Online and telephone appointments may be available depending on the therapist.

This depends on the situation and therapist approach. Some sessions may involve parents or carers, especially at the beginning.

CBT stands for Cognitive Behavioural Therapy. It focuses on the relationship between thoughts, emotions and behaviours.

CBT is commonly used to support anxiety, stress, low mood and related emotional difficulties.

Different therapy approaches suit different people. We help guide you towards support that may be appropriate for your needs and preferences.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

No. Some people attend relationship therapy individually, while others attend together as a couple.

Many people use therapy to improve communication, emotional understanding and relationship patterns.

Therapy may help with communication difficulties, conflict, emotional disconnection, trust issues, stress and life changes affecting relationships.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

Many people find therapy helpful for exploring communication patterns, emotional reactions and relationship challenges.

No. Some people attend therapy individually, while others may attend together depending on their situation and preferences.

Communication challenges can sometimes affect relationships, confidence, emotional wellbeing and conflict within personal or professional situations.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Horizon Connect is not an emergency crisis service. If you feel at immediate risk of harm, please call 999, attend A&E, contact NHS 111, or contact Samaritans on 116 123.

Burnout may affect emotional wellbeing, stress levels, sleep, motivation and relationships.

Online and telephone appointments may also be available.

Fees vary depending on the therapist, type of support and appointment format.

Therapy may help people understand emotional triggers and develop healthier ways to respond.

Sometimes anger may be connected with stress, overwhelm, anxiety or communication difficulties.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Many people use therapy to explore and manage low mood, depression and emotional difficulties.

Online and telephone appointments may also be available.

We aim to respond within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

Many people find therapy helpful for understanding and managing anxiety.

Yes. Online and telephone appointments may also be available depending on the therapist.

We aim to respond to enquiries within 48 hours.

Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.

That’s absolutely fine. You don’t need to know the right therapy before you contact us. Just reach out, and we’ll help you explore the support that fits your needs.

No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.

Therapy can help many people better understand and manage anxiety, stress and emotional overwhelm.

Yes. Your sessions are confidential, and you can speak openly in a safe, supportive space. We'll explain any limits to confidentiality at the start, including any serious safety concerns.

Fees vary depending on the therapist, the type of support you need, and whether you meet online or in person. Your therapist will confirm the fee clearly before your first appointment.

Yes. Online and telephone appointments may also be available depending on the therapist and type of support required.

We aim to get back to you within 48 hours.

No. Horizon Connect is not an emergency or crisis service. If you are at immediate risk of harm, please call 999, attend A&E, contact NHS 111 or contact Samaritans on 116 123.

Our counselling services are available across Plymouth, with our main office centrally located at The Crescent, near Plymouth Pavilions. We also have other accessible locations. Call us at 08006546959 to find out more.

Horizon Connect is based in Plymouth, and you can book online to arrange the right support for you. If you’re not sure which therapist or service you need, start with the booking page and we’ll help guide you from there.

Each counselling session with us lasts 50 to 60 minutes, giving you plenty of time to explore your thoughts and feelings in a safe space.

A counselling session usually lasts 50 to 60 minutes. You’ll have space to talk through what’s on your mind with care and confidentiality, and your counsellor may also share practical ideas to support you between sessions.

Yes, you can speak with your counsellor outside of your sessions. Their availability will be set by them. In case of an emergency, please call 999.

During your 50-60 minute session, your counsellor will listen to you with care and understanding, helping you explore your thoughts and feelings while offering practical strategies for moving forward.

Elevate may be right for you if you: Are functioning day-to-day but feel stuck under pressure Want practical tools rather than emotional processing Prefer structured learning over open-ended support Are not in crisis and don’t need clinical treatment Want to understand and change patterns in how you think, feel, and respond Elevate may not be the right fit if you’re currently overwhelmed to the point of feeling unsafe or unable to cope.

In most cases, yes. If you’d like to upgrade, contact Horizon and we’ll advise the best option based on availability.

The Elevate Programme is a psychoeducation and wellbeing course. It is structured, practical, and CBT-informed, but it is not a substitute for individual therapy or medical care.

That’s common. Many tools fail because they’re used at the wrong time, in the wrong way, or without structure. The Elevate Programme focuses on understanding the “why” and building strategies you can realistically repeat.

No. If you are in crisis, feel at risk, or are struggling with safety, please seek urgent support via your GP, NHS 111, or emergency services (999). This programme is not a crisis service.

No preparation is required. If you choose to, you can bring a notebook, but everything is designed to be clear and approachable.

Once booked, you will receive confirmation and the next-step information needed to begin.

No. This programme is designed for real-life emotional challenges such as stress, anxiety, overwhelm, low mood, and self-belief struggles.

If you’re experiencing ongoing distress, feel emotionally overwhelmed, or want support working through past experiences, therapy may be more appropriate than Elevate. Horizon Counselling Services offers professional counselling and therapy and can help you explore the right kind of support. Choosing therapy is not a step backwards — it’s often the most effective next step. You’re welcome to contact us to talk through your options.

Yes. We support businesses with workplace mental health coaching, training and awareness sessions. These can be tailored to help teams, managers and organisations build a healthier, more supportive working environment.

We accept a range of payment methods, including credit and debit cards, PayPal, Apple Pay and Google Pay. Afterpay may also be available for some bookings. Your therapist will confirm the payment details before your appointment.

Your sessions are confidential, and we take your privacy seriously. The main exceptions are if there is a serious concern about your safety or someone else’s safety, or if we are required to share information by law. Wherever possible, we will talk this through with you first.

Yes. We also support self-help through practical workbooks and wellbeing resources in our online shop. They’re designed to give you simple tools you can use alongside therapy or on your own.

Yes. If you need to change your session, please contact your therapist as soon as you can. Each therapist sets their own cancellation notice period and terms, which will be explained clearly before you book.