FAQ

Our counselling services are available across Plymouth, with our main office centrally located at The Crescent, near Plymouth Pavilions. We also have other accessible locations. Call us at 08006546959 to find out more.

We’re centrally located in Plymouth at The Crescent, near Plymouth Pavilions, with plenty of paid parking nearby. Call us at 08006546959 to learn more about our therapy services and how we can help.

Each counselling session with us lasts 50 to 60 minutes, giving you plenty of time to explore your thoughts and feelings in a safe space.

Counselling sessions typically last 50-60 minutes. During the session, your counsellor will listen to your thoughts, feelings, and opinions, and provide you with strategic ideas to use in the future.

Yes, you can speak with your counsellor outside of your sessions. Their availability will be set by them. In case of an emergency, please call 999.

During your 50-60 minute session, your counsellor will listen to you with care and understanding, helping you explore your thoughts and feelings while offering practical strategies for moving forward.

Elevate may be right for you if you: Are functioning day-to-day but feel stuck under pressure Want practical tools rather than emotional processing Prefer structured learning over open-ended support Are not in crisis and don’t need clinical treatment Want to understand and change patterns in how you think, feel, and respond Elevate may not be the right fit if you’re currently overwhelmed to the point of feeling unsafe or unable to cope.

In most cases, yes. If you’d like to upgrade, contact Horizon and we’ll advise the best option based on availability.

The Elevate Programme is a psychoeducation and wellbeing course. It is structured, practical, and CBT-informed, but it is not a substitute for individual therapy or medical care.

That’s common. Many tools fail because they’re used at the wrong time, in the wrong way, or without structure. The Elevate Programme focuses on understanding the “why” and building strategies you can realistically repeat.

No. If you are in crisis, feel at risk, or are struggling with safety, please seek urgent support via your GP, NHS 111, or emergency services (999). This programme is not a crisis service.

No preparation is required. If you choose to, you can bring a notebook, but everything is designed to be clear and approachable.

Once booked, you will receive confirmation and the next-step information needed to begin.

No. This programme is designed for real-life emotional challenges such as stress, anxiety, overwhelm, low mood, and self-belief struggles.

If you’re experiencing ongoing distress, feel emotionally overwhelmed, or want support working through past experiences, therapy may be more appropriate than Elevate. Horizon Counselling Services offers professional counselling and therapy and can help you explore the right kind of support. Choosing therapy is not a step backwards — it’s often the most effective next step. You’re welcome to contact us to talk through your options.