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FAQ
FREQUENTLY ASKED QUESTIONS
No. Referrals depend on client demand, suitability, therapist availability and network requirements.
No. Therapists remain fully independent practitioners.
You do. Clients book directly with you and pay you directly.
Hypnotherapy is a therapeutic approach that uses guided relaxation and focused attention to help explore thoughts, feelings and behaviours.
No. You remain aware and in control throughout the session while working collaboratively with the therapist.
Yes. Online and telephone appointments may be available depending on the therapist.
Yes. Therapy may help you better understand stress triggers, improve coping strategies and manage pressure more effectively.
No. Many people seek therapy early to help prevent stress from becoming more overwhelming.
Yes. Online and telephone appointments may be available depending on the therapist.
Yes. Many people experience ongoing worry about health or physical symptoms, especially during stressful or uncertain periods.
No. Therapy focuses on understanding and managing the emotional impact of anxiety and worry in a supportive and respectful way.
Yes. Online and telephone appointments may be available depending on the therapist.
Yes. Therapy may help explore underlying experiences, thought patterns and behaviours that affect confidence and self-esteem.
No. Many people seek therapy to better understand themselves, improve confidence or manage everyday challenges.
Yes. Online and telephone appointments may be available depending on the therapist.
No. People may seek support weeks, months or even years after a loss.
No. Therapy provides space to explore thoughts and feelings at a pace that feels comfortable for you.
Yes. Online and telephone appointments may be available depending on the therapist.
Yes. Family members, partners or carers are welcome to contact us to discuss therapy support options.
No. Therapy moves at a pace that feels comfortable and appropriate for you.
Yes. Parents and carers are welcome to contact us to discuss support for a young person.
Yes. Online and telephone appointments may be available depending on the therapist.
This depends on the situation and therapist approach. Some sessions may involve parents or carers, especially at the beginning.
Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.
CBT stands for Cognitive Behavioural Therapy. It focuses on the relationship between thoughts, emotions and behaviours.
CBT is commonly used to support anxiety, stress, low mood and related emotional difficulties.
Different therapy approaches suit different people. We help guide you towards support that may be appropriate for your needs and preferences.
No. Some people attend relationship therapy individually, while others attend together as a couple.
Many people use therapy to improve communication, emotional understanding and relationship patterns.
Therapy may help with communication difficulties, conflict, emotional disconnection, trust issues, stress and life changes affecting relationships.
Many people find therapy helpful for exploring communication patterns, emotional reactions and relationship challenges.
No. Some people attend therapy individually, while others may attend together depending on their situation and preferences.
Communication challenges can sometimes affect relationships, confidence, emotional wellbeing and conflict within personal or professional situations.
Burnout may affect emotional wellbeing, stress levels, sleep, motivation and relationships.
Online and telephone appointments may also be available.
Therapy may help people understand emotional triggers and develop healthier ways to respond.
Sometimes anger may be connected with stress, overwhelm, anxiety or communication difficulties.
Fees vary depending on the therapist, type of support and appointment format. Your therapist will confirm their fee clearly before your first appointment.
Many people use therapy to explore and manage low mood, depression and emotional difficulties.
Online and telephone appointments may also be available.
We aim to respond within 48 hours.
No. You do not need to know exactly what type of therapy may help before contacting us.
Many people find therapy helpful for understanding and managing anxiety.
Yes. Online and telephone appointments may also be available depending on the therapist.
No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.No. Many people contact us feeling unsure where to begin. We help guide you toward suitable support based on your needs.
Therapy can help many people better understand and manage anxiety, stress and emotional overwhelm.
Yes. Online and telephone appointments may also be available depending on the therapist and type of support required.
Elevate may be right for you if you:
Are functioning day-to-day but feel stuck under pressure
Want practical tools rather than emotional processing
Prefer structured learning over open-ended support
Are not in crisis and don’t need clinical treatment
Want to understand and change patterns in how you think, feel, and respond
Elevate may not be the right fit if you’re currently overwhelmed to the point of feeling unsafe or unable to cope.
In most cases, yes. If you’d like to upgrade, contact Horizon and we’ll advise the best option based on availability.
The Elevate Programme is a psychoeducation and wellbeing course. It is structured, practical, and CBT-informed, but it is not a substitute for individual therapy or medical care.